Due to the custom pre-designed nature of these services, there are no refunds on any product orders. Albums ordered are considered a custom product and therefore there are no refunds on any album orders. All items are made to order and cannot be returned or exchanged unless:
- a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received
- damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received).
- or in the event that the order was erroneously processed such as an error was made on the size of the book or color/style, compared to the original recorded order - reported within 48 hours of being received.
Policies: All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. Aurora Photography and Design does, of course, guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. Payment of orders is due in full when the order is placed. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.
Please make your selection carefully before ordering and if you have any questions please call us at 314.974.1397 or email us at firstname.lastname@example.org